Your points will be added to your account as soon as your order is confirmed and fulfilled. Once you order is out the door and shipped, you'll see them ready for use.

In most cases, our reward points can’t be combined with other discounts or promo codes, but we do occasionally offer special promotions that allow both! Be sure to check the promotion details at checkout, or feel free to reach out to our team if you’re unsure.

Yes! You can use your loyalty points on both sale and full-priced items unless otherwise noted.

If your points haven’t appeared yet, don’t worry! Just get in touch with our customer service team, and they’ll help sort it out for you.

Points aren’t earned when the gift card is first purchased, but don’t worry – you’ll earn points when the gift card is redeemed on a future purchase.

The points are deducted based on the original purchase value.

If you’d like to cancel to your loyalty account, just reach out to our customer support team. They’ll be happy to assist you with any changes you need.

Is your friend’s billing or shipping address the same as yours? If so, the referral won’t qualify since the program requires unique addresses for each account.

Is your friend a new customer? Referral credits are only given when a new customer makes their first purchase. If they already had an
account or made a purchase, they wouldn’t qualify for a referral reward.

If neither of these applies and you’re still missing your credit, please reach out to customer service and we’ll be happy to take a closer look!

Yes, your loyalty points are only valid for a full year from the date they’re earned. We want to make sure you have plenty of time to enjoy the rewards, so you can redeem your points anytime within that year.

We’ll always send reminders to help you make the most of them before they do.