CONTACT
SHIPPING
RETURNS
FAQ
FRAME CARE

Free FedEx Ground Shipping

Free Fedex Ground Shipping is available exclusively to the U.S. orders over $100. FedEx Ground packages are delivered Monday through Friday. Most orders will ship the same day if ordered by 12pm PST. RAEN does not offer weekend delivery. 

Free FedEx 2-Day Shipping

Free FedEx 2-Day Shipping is available exclusively to the U.S. on orders over $150. FedEx 2-Day packages are delivered Monday through Friday. RAEN does not offer weekend delivery.

FedEx Standard Overnight

Overnight delivery Monday-Thursday (1 business day). Orders must be placed before 11am PST to be shipped overnight. No weekend delivery. Please note: if ordering on a Friday, shipping may be affected. Shipping does not include order processing time. *Overnight shipping: 1 day + processing time (business days only).

International Orders

If you are ordering from, or shipping to, outside of the United States you will be responsible for any and all local taxes, duties or other similar charges or impositions (including VAT) associated with your purchase upon receipt of package. By placing your order you agree that you will be responsible for and will pay as due all of such amounts, as applicable.

Restrictions & Exclusions

*RAEN does not ship to hotels. Orders received to be shipped to hotels will be held for an alternative address or cancelled.

*RAEN does not ship to PO boxes.

*Free shipping is not available with some promotions and other restrictions may apply.

*Free returns on U.S. orders within 14 days of purchase.

Orders placed after 12pm PST will ship the next business day. Orders placed after 12pm PST on Friday will ship out on Monday.
We do our best to ensure the timely delivery of all orders. When selecting our free 2 day shipping or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.