FAQ

What is Afterpay

Pay in 4 installments with zero interests and no fees when you pay on time. Choose Afterpay as your payment method at checkout. Instantly create your account and complete your purchase. Things to know: 1. Pay for your purchases in four interest-free installments (due every two weeks) 2. Always zero interest, never additional fees when you pay on time 3. No long forms. You’ll know if you’re approved instantly and your order will ship as usual * You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout.

Have you shipped my order?

Most orders placed by 11am PST Monday through Friday will ship the same day from Oceanside, CA. You will receive a shipping notification once your order is shipped.


Shipping Policy

What’s up with sales tax?

We charge 7.75% sales tax on all orders shipped to California. All orders shipped outside of the United States may be subject to additional taxes and/or duties upon receiving the order.

Can I exchange my order for something else?

If you would like to exchange any part of your order please email info@raen.com. We accept exchanges within 14 days from delivery date for another frame of equal or lesser value.

Return Policy

My frame is not balanced

Every pair of RAEN frames are handmade from the highest grade cellulose acetate, a high quality plastic originating from the renewable resources of wood pulp and natural cotton fibers. This is a premium material that can be heated and molded to achieve optimum fit, offering the wearer more flexibility and comfort. Sometimes acetate frames need to be readjusted and we are more than happy to do that for you. Please contact customer support to arrange shipping. You can also take them into a local optician to have them adjusted to your face for free.

Customer Support

I scratched my lenses, what can I do?

We'd love to get your frames looking new again but unfortunately scratched lenses are not covered by the RAEN warranty and we do not manufacture or sell replacement parts. To maximize the life of your frames we recommend using the RAEN microfiber polishing cloth to clean the lenses and keeping them safely stashed in the RAEN case when they’re not being worn.

Warranty Policy

Can I order glasses with prescription lenses?

Unfortunately RAEN does not offer prescription fulfillment from raen.com but we do have preferred RX retailers located around the world. You can take your pair of RAEN frames to one of these retailers or to your favorite local optician.

Find Stores


x