RAEN offers FREE returns and exchanges on all U.S. orders (no minimum) made within 14 days of delivery from Order must be returned or exchanged with the complementary accessories, all packaging, and any FREE promotional items shipped to you. Gift Cards are non-refundable. Any products listed as *final sale* cannot be returned or exchanged. Original shipping fees paid are not refundable. To return or exchange an item, go here or go to your order history and select the order you would like to return or exchange an item for to begin the process. Once approved, an RMA Number and further instructions will be emailed to you directly. You can contact for additional help.

When you use these VTO solutions, FITTINGBOX may operate a scan and/or a reconstruction and/or a change in the appearance of your face but will not disclose or store your image: your image is processed live, only for the duration of the virtual try-on experience. FITTINGBOX will not sell, distribute, lease or otherwise disclose or store your personal data or your image. If you ever save a screenshot of your try-on, the image will be stored on your device only and FITTINGBOX cannot access it.

However, because we value your privacy, if FITTINGBOX ever were to come into the possession of personal data and/or biometric information / identifiers as part of this process, it would permanently destroy any such data and/or information when the initial purpose for collecting or obtaining such identifiers or information has been satisfied or within 30 days of an individual’s last interaction with us, whichever occurs first. By using such VTO solutions, you hereby agree to give access to your webcam to make a virtual try-on (VTO) experience and release FITTINGBOX from any liability whatsoever under the applicable data protection laws and regulation, with the European Regulation 2016/676 of 27 April 2016 (GDPR), the EU-U.S. and Swiss-U.S. Privacy Shield, the US Health Insurance Portability and Accountability Act of 1996, the US Health Information Technology for Economic and Clinical Health of 2009, the US CCPA of 2020, and with the Illinois' Biometric Information Privacy Act of 2008, as applicable, and any similar laws.

Please note also that data or cookies might be locally saved on your computer; If you are uncomfortable regarding cookies use, you can decline or disable or delete cookies on your computer by changing the settings in preferences or options menu in your browser. Please note that any declination or disabling or deletion of cookies may result in degraded operation of FITTINGBOX’s VTO solutions and/or the website or the device where such VTO solutions may be implemented; in no event will FITTINGBOX be liable for such degraded browsing or malfunction and their consequences.

If you have any enquiry or observation about this Policy, please contact us at We will answer you as soon as possible.

A refund will be issued to you following their receipt at that address within 14 days of that date. If goods are returned as undeliverable, you will be contacted by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 14 days of the return of the goods, then a refund will be made within 14 days of that date. We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods. Refunds will be limited to the maximum value of the original order and will only be issued against the same credit or debit card account as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of eyeglasses or related products is returned, or if it is clear that some of the products have been used. All items must be returned undamaged and unused to qualify for a full refund.

RAEN Optics eyewear guarantees warranty support for defects in material or manufacturing at RAEN Optics discretion for one year from the date of purchase. Warranty excludes product altered after purchase, damage caused by normal wear, and damage caused by improper or unreasonable use. Warranty is void without valid proof of purchase from an authorized RAEN Optics dealer. Questions about the validity of your purchase from an authorized retailer may be sent to customer service at email:

RAEN is not liable for any physical damages, incidental or consequential, due to the improper use and wear of your product and will not be accepted under warranty. RAEN does not cover warranty for frames that are lost or stolen. Scratched or cracked lenses are not covered under RAEN’s warranty. If you believe your scratched or cracked lenses should be covered under warranty, please fill out the form below. To avoid scratching your lenses further always keep your frames safely stored in a case.

RAEN does not manufacture or sell replacement parts for frames such as a temple, lens or hinge. If you believe that a missing temple, lens or hinge should be covered under warranty, please fill out the form below. RAEN can provide replacement nose pads and screws if the items are available. These requests are accepted by filling out the form below.

If you have just received your order from and have questions about your product upon arrival, please reach out directly to RAEN’s customer service team for immediate assistance at or call 424-306-1664.

Submitting Your Warranty Claim

If you believe the above reasons do not exclude you from our warranty, please email our team at and we will work with you to submit a warranty claim. Once you have submitted this claim our warranty department will review and notify you within 3 business days if your claim has been approved or denied. If RAEN accepts your warranty and finds upon arrival that there is breach of written or implied warranty, RAEN has full discretion to deny repair or replacement of the product.

Limitations of Liability

This warranty gives you specific legal rights, which may vary from state to state. In no event shall RAEN or any of its third-party suppliers be liable for consequential, incidental, special, indirect or direct damages unless this warranty agreement is consistent with local law. If this warranty agreement is inconsistent with local law, the warranty shall be deemed modified to be consistent with the local law. In the event of legal action, all claims or disputes under this warranty shall be contested in the courts of the State of California.