RAEN offers FREE returns on all U.S. orders (no minimum) made within 21 days of delivery and free exchanges for equal-priced item made within 30 days of delivery from raen.com. Order must be returned with the complementary accessories, all packaging, and any FREE promotional items shipped to you. Gift Cards are non-refundable.

Products listed as *final sale* cannot be returned or exchanged. Original shipping fees paid are not refundable.

To return an item, simply click here. You may also find this information on your order confirmation. Once approved, a return label/a QR code will be generated for you to use.

Please contact info@raen.com for any additional help.

A refund will be issued to you following their receipt at that address within 21 days of that date. If goods are returned as undeliverable, you will be contacted by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 21 days of the return of the goods, then a refund will be made within 21 days of that date. We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods. Refunds will be limited to the maximum value of the original order and will only be issued against the same credit or debit card account as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of eyeglasses or related products is returned, or if it is clear that some of the products have been used. All items must be returned undamaged and unused to qualify for a full refund.