Premium Quality, Lifetime Commitment

RAEN Customer Care Hub

At RAEN, we craft premium sunglasses with Modern Classic style built to last a lifetime. Our commitment to exceptional quality and superior craftsmanship means we stand behind every frame we make with our Lifetime Warranty.

Free Lifetime Warranty

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purchase required

Product & Shipping Protection With Extend

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Defective Frame Hinges / Coating

Where To Handle It: Complete THIS FORM

Cost: Free

Questions/Support: Chat With Support

Scratches, Drops, Accidental Breaks

Where To Handle It: Extend Portal

Cost: Covered by purchase plan

Questions/Support: link.com

Lost or Stolen Packages

Where To Handle It: Extend Portal

Cost: Covered by purchase plan

Questions/Support: link.com

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Protection With Extend

Product Protection
Shipping Protection
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"We don't build products for a single season. We design them to collect stories, weather the elements, and stay with you for life. That’s why we stand behind every piece we create."

Jordan Percy, RAEN Co-Founder
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Returns & Exchanges

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Care & Maintenance Quick Tips

Keep it Clean

Use warm water and a microfiber cloth. Avoid household detergents or paper towels.
Beat the Heat

Don't leave your frames on a hot dashboard. Extreme heat can warp premium acetate.
Case Closed

When they aren't on your face, keep them in their protective case to prevent accidental scratches.

Read The Full Product Insert

Still have questions?

Contact Our Team

Our customer service team is ready to help with any questions, issues, or concerns you might come across.

Chat With Us between the hours of 9am-5pm PST Monday through Friday.

Email us at info@raen.com