RAEN accepts returns made within 30 days of purchase from raen.com. Items must be returned with the complementary accessories, all packaging, and any promotional items shipped to you. Shipping fees are not refundable. The purchaser is responsible for return shipping fees, RAEN does not offer free return shipping. Unfortunately RAEN is unable to process exchanges. To return an item, go to your Order History and select the order you would like to return an item for to begin the process. Once approved, an RMA Number and further instructions will be emailed to you directly. You can contact Customer Support for additional help.
Order History Customer Support
In all instances (save returns to us as undeliverable) you should contact our customer services to request a return and the relevant return address. A refund will be issued to you following their receipt at that address within 30 days of that date. If goods are returned as undeliverable, you will be contacted by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 30 days of the return of the goods, then a refund will be made within 30 days of that date.
We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods. Refunds will be limited to the maximum value of the original order, including delivery charges and will only be issued against the same credit or debit card account as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of eyeglasses or related products is returned, or if it is clear that some of the products have been used. In the case of goods returned under your cooling off right, these must be returned undamaged and unused to qualify for a full refund.