FREE SHIPPING ON ALL ORDERS!

SHIPPING POLICY

Most orders placed by 12 pm PST Monday through Friday will ship the same day from Oceanside, CA. Sometimes additional order verification may be required and delay shipping. We are closed all major holidays and do not ship on these days.

Free Two Day Shipping
Free Two Day Shipping is available exclusively to the U.S. through USPS Priority Mail 2-Day™ shipping. USPS Priority Mail 2-Day™ packages are delivered Monday through Saturday and in some cases can take up to three days for delivery.

Free Ground Shipping
Free Ground Shipping is available exclusively to the U.S. through UPS Ground shipping. UPS Ground packages are delivered Monday through Friday.

International Orders
If you are ordering from, or shipping to, outside of the United States you will be responsible for any and all local taxes, duties or other similar charges or impositions (including VAT) associated with your purchase upon receipt of package. By placing your order you are agreeing that you will be responsible for and will pay as due all of such amounts, as applicable.

RETURN POLICY

Our no-risk return policy means that you can order glasses, try them on, and, if you're not satisfied, return them, together with the complementary accessories and all packaging shipped to you, within 30 days of the date of purchase. You are responsible for any and all return shipping expenses. If you'd like to return your product, simply use the hyperlink provided to you in your order confirmation email to request a Return Authorization number to be generated for you or email [email protected] explaining the nature of your return and all necessary details. Once approved, an RMA Number and further instructions will be emailed to you directly.

In all instances (save returns to us as undeliverable) you should contact our customer services to request a return and the relevant return address. A refund or replacement will be issued to you following their receipt at that address within 30 days of that date. If goods are returned as undeliverable, you will be contacted by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 30 days of the return of the goods, then a refund will be made within 30 days of that date.

We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods. Refunds will be limited to the maximum value of the original order, including delivery charges and will only be issued against the same credit or debit card account as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of eyeglasses or related products is returned, or if it is clear that some of the products have been used. In the case of goods returned under your cooling off right, these must be returned undamaged and unused to qualify for a refund (no open packages).

 

WARRANTY POLICY

Sunglasses and Eyeglasses
If issues experienced with the frame include a manufacturer's defect, or an issue resulting from an inherent flaw in the product, RAEN provides a 365 day warranty from the time of purchase. If you feel your product meets these requirements, please email [email protected] explaining the nature of your warranty claim and all necessary details.

Scratched lenses and physical damage are not covered by warranty. Unfortunately we do not manufacture or sell replacement lenses.

 

PAYMENT POLICY

We accept the following forms of payment: Visa, Mastercard, Discover, or Amex. Payments can be made online.

 

TERMS AND CONDITIONS OF USE

Thank you for visiting the RAEN Optics.com Inc. web site (the "Site"). RAEN is an independent, Southern California based, handmade optics vendor committed to the utmost quality and authenticity. The Site is designed by us, RAEN and Libre Design (powered by Coastal.com)., ("we" and "us") a company with limited liability situated in and vested under the laws of the United States, to provide a convenient, private and informative online shopping experience for consumers to purchase sunglasses, eyeglasses and related products 24 hours a day, 7 days a week. We want each visitor to the Site ("you") (i.e. any natural person acting on the Site with purposes having no relationship to his/her commercial or professional activity) to have a safe, pleasurable visit, so we have established the following general terms and conditions so that we (we and you) know what to expect from each other.

These general terms and conditions (which include the returns policy, intellectual property policy and privacy policy) are applicable to any use of the Site and to any agreements concluded between you and us through the Site. If you do not agree to these Terms and Conditions, you cannot use this Site and/or buy any products or services through this Site. We may make changes to the Site, these Terms and Conditions of Use, or the policies and conditions that govern the use of the Site at any time. We encourage you to review the Site and the General Terms and Conditions periodically for any updates or changes. Your continued access or use of the Site shall be deemed to be your acceptance of these changes and of the reasonableness of these standards for notice of changes.